FAQ

UltimateVPN is a managed Layer 2 virtual network with a private cloud gateway for your account in your chosen region. Instead of only connecting to an exit server, approved devices join a controller-managed virtual Ethernet network. We manage the network and gateway so you do not have to provision or operate them yourself. Your devices in the same region may share that gateway; it is not dedicated physical hardware or a separate gateway for every connection. Monthly plans include a combined transfer allowance and a limit on concurrent connections. See Pricing for current plans and prices.

Many consumer VPN services focus on routing IP traffic through an exit server. UltimateVPN builds on Layer 2 Ethernet virtualization: approved devices and your gateway are members of a private virtual network carried over encrypted peer-to-peer transport. The controller manages network membership and configuration. Direct transport paths are used where possible; relays can be needed when network conditions prevent them. Layer 2 describes the network model, not a guarantee of faster traffic, stronger encryption or anonymity. Other VPN technologies can also support Layer 2.

No. Layer 2 is the virtual Ethernet network between its members. Your account’s cloud gateway routes internet-bound traffic at Layer 3, just as a router connects a physical LAN to the internet. The virtual network and the internet exit are different parts of the service. This does not extend overlay encryption beyond the gateway; use HTTPS or other end-to-end application encryption for destinations on the internet.

UltimateVPN supports desktop computers only, not phones or tablets. Check Downloads in your portal for supported systems and currently available artifacts. A downloadable release is not guaranteed for every supported system.

When a release is available for your desktop, install the client and sign in to receive a short code. Approve that code from the Devices page in your browser. Registered devices are unlimited; only simultaneous connections are limited by your plan.

A new connection is refused until one of your connected devices disconnects. You can disconnect a device remotely from the Devices page.

Upload and download through the VPN are combined into one monthly allowance measured on the gateway. Traffic that does not go through the tunnel is not counted.

Connections are paused until the next paid period starts. From Billing you can renew now, which starts a fresh paid period today at the full plan price with a new allowance, or upgrade to a plan with a larger allowance.

Encryption, routing, gateway load, and physical distance can reduce throughput or add latency. UltimateVPN does not promise a fixed overhead or a minimum speed.

Plans are billed monthly through secure checkout, with subscription management available from Billing. UltimateVPN never stores card numbers. Every plan is paid; there is no unpaid tier.

Yes, from Billing. Upgrades take effect immediately with a prorated charge for the rest of the period. Downgrades take effect at the end of the current paid period and can be undone before then.

Cancel from Billing at any time. Access continues to the end of the paid period and the subscription does not renew. You can resume before the period ends.

Partial periods are not refunded unless the law where you live requires it. If you believe you were charged in error, contact Support with the invoice reference.

Account, authentication, device, connection status and timestamps, measured transfer totals, billing references, security, and audit records needed to operate the service. The Privacy Policy describes categories, providers, and retention boundaries.

Gateway allocation is scoped to an account and region, and your devices may share a gateway. The live service has termination and idle-timeout cleanup mechanisms; immediate or guaranteed deletion is not promised. Account, billing and operational records have a separate retention lifecycle.

The kill switch is a platform-specific local control, not an infallible guarantee. If it reports an error, disconnect, verify local routing and firewall state, and contact Support before resuming sensitive traffic.

Yes. A network operator can often infer that encrypted tunneling is in use from endpoints, timing, or volume. UltimateVPN does not promise traffic indistinguishability or censorship bypass.

UltimateVPN does not currently advertise a deployed post-quantum mode. Review the release details for the exact encryption implementation in the client version you install.